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Operations Manager Designate : Use your customer service experience

Job Summary

Job Title Operations Manager Designate : Use your customer service experience
Job Ref JH02052
Location Kent
Immediate Start? No
Closing Date 14/01/2018
Working Term Permanent - Full-time
Salary £30000 - £33000 Per Annum plus bonus and benefits
Date Advertised 14/01/2017
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Job, vacancy and employment details

 

Operations Manager Designate : Use your customer service experience

Location: Kent
Salary: £30,000 to £33,000 plus bonus and benefits

The Opportunity:
Principle Objectives:
To ensure the organisation provides quality client-focused services
To establish and promote a culture of excellence
To instigate measurable, qualitative improvements to service delivery

Primary Responsibilities of the Operations Manager Designate:
Assisting the operations directors with all aspects of operation of the centres
Working with the manager in terms of financial l accountability for the commercial operation
Dealing with client complaints, client liaison and coordination
Overseeing mystery shopper programme
Action planning with managers re. client satisfaction audit
Development of quality auditing tool and reporting system
Establishing a client care training programme
Ensuring quality systems dovetail with clinical and business objectives
Ensuring environmental standards are maintained
Ensuring effective communication channels

Who are we looking for?
Ideally a candidate with commercial healthcare management experience from the private health care industry
A candidate with significant customer services experience gained within a customer focused service industry such as hospitality or high street retail company will also be considered
Cultural change management experience
Track record of implementing change
Must be IT literate

The Ideal ?Operations Manager Designate? Candidate will be...
Tenacious and ?thick-skinned?
Outgoing
Calm in a crisis; able to handle stressful situations
Good communication skills
Persuasive
Authoritative
Confident at influencing at management level

About the Client:
A social enterprise that develops efficient, effective and sustainable family planning programmes in the UK and overseas. Centers across the UK.

Operations Manager Designate : Use your customer service experience

Location: Kent
Salary: £30,000 to £33,000 plus bonus and benefits

Interested in this challenge - send your CV to Janice

 

Hospitality jobs (hotels, restaurants, pubs, bars and catering) in Kent

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